Customer Success

Senior Sales Engineer

Secret Double Octopus, a Series B cybersecurity startup backed by leading VCs, is looking for an experienced Professional Services Manager to join its growing CS team and help revolutionize the workforce authentication market. The company’s main product has recently been awarded industry best status from key analyst groups and is targeting the growing cybersecurity Passwordless Authentication market.

This role is supporting our Europe based sales team, and the ideal candidate is in or near a major metropolitan area.

The Senior Sales Engineer will be responsible for helping prospective customers understand how our solutions can address their needs and business objectives, from a technical perspective.

Key responsibilities:

  • Asking clarifying questions, answering technical questions, and crafting technical documents on how to implement specific use cases
  • Preparing demos and implementing Proof of Concepts (PoC’s) to demonstrate use cases
  • Being effective in communicating to both technical and non-technical customer audiences
  • Providing feedback of customer needs to Sales Management, Marketing, Engineering and Product Management.


  • Sales engineering experience in cyber security software solutions, preferably with experience in identity, authentication, and/or MFA products
  • Excellent communication skills
  • Solid understanding of enterprise environments as it relates to Identity and authentication
  • Experience implementing Proof of Concepts, including troubleshooting and problem analysis
  • Broad understanding of environments in IT Security, IT infrastructure, IT systems management, including Networking, Operating Systems, and Security
  • Solid understanding of authentication protocols (SAML/LDAP/LDAPS/RADIUS/OIDC etc.)
  • Solid understanding of Microsoft servers and Active Directory and AD Services
  • Experience with certificates, 2FA, and MFA – a big plus
  • Working knowledge in RH/Centos Linux environments, including server and software installation, configuration, and debugging (tcpdump, ssh and winscp etc.)
  • Experience with REST API and scripting – a big advantage
  • Strong customer and interpersonal skills, team player with a “can do” attitude

Interested? Send us your CV at [email protected]