It’s always difficult for employees to settle back into work after the holiday season – and that especially holds true for IT professionals. As employees return to work after the holidays, they inevitably subject help desks with a barrage of new support tickets, while simultaneously opening up potential cybersecurity weaknesses. In 2021, companies will also have to deal with the lingering impact that COVID-19 has had on employee working environments. In response, this holiday season and beyond, enterprises need to take a proactive approach to minimize help-desk overload.
SC Magazine: How to avoid the post-holiday help-desk backlog
About the Author: Secret Double Octopus Staff
With a combined experience of over 100 years in the cybersecurity industry, our staff shares their knowledge and vision.
